Career Profile
Professional Experience
Application support professional with 7+ years of experience across enterprise IT environments. Skilled in monitoring and maintaining production systems (Control-M, Oracle Data Integrator, ServiceNow), managing incidents and root cause analysis, and automating operational workflows through Shell scripting, Splunk, and Power BI.
Contributed to a major banking data migration project with Citi Bank, building Power BI dashboards enhanced with Microsoft Copilot AI.
Prior roles spanned software engineering, system development, technical support, and web development — giving a full-stack view of how applications are built, deployed, and kept running. Certified in Oracle Fusion Cloud Applications and Agentic AI, with a Bachelor’s degree in Information Systems.
Overview
Built for Reliable Operations
With over 7+ years of technical support and software development experience, adept at troubleshooting, automation, and system optimization.
Skilled in ETL processes, incident management, and application deployment. Spearheaded automation initiatives, improving system monitoring and reporting accuracy, enhancing operational efficiency, and ensuring high system availability.
Focused on high system availability, clear operational insight, and practical solutions that reduce manual effort.
Core Experience
Technical Impact Areas
Application Support
Troubleshooting enterprise applications, managing incidents, and supporting stable deployments across production environments.
Automation and Recovery
Building Shell scripting, Microsoft Power Automate and Cron Job solutions that improve monitoring, recovery, audibility, and response times.
Data and Reporting
Supporting ETL and data migration processes while creating Power BI dashboards that turn operational data into clear insights.
Let’s Connect
Ready to Collaborate
Connect to discuss technical support, automation, data operations, or your next opportunity.